Terms & Conditions
General
This website is owned and operated by GS Miniature Workshop.
When placing an order with GS Miniature Workshop, you are making a contract to buy goods. We will send an email confirmation that we have received and accept your order. A further email will be sent once the goods have been despatched.
Images on this website may vary from the actual production model. We use 'work in progress' images, which may be updated as production of the model progresses. Though every care is taken to ensure the site is kept up to date, there may be times when the description of an item or image varies from the actual production model.
While GS Miniature Workshop try to be as accurate as possible, all information provided is approximate and provided in good faith.
In the unlikely event that goods are no longer available or that a pricing error has occurred, GS Miniature Workshop will inform you of this as soon as the error has been raised.
This contract is covered by English Law, consumer contracts regulations.
By placing an order with GS Miniature Workshop, you agree to and accept the terms and conditions.
Orders
An order can be placed via email, simply send us a list of your requirements along with your name and shipping address and we will reply with a confirmation and send out a PayPal invoice.
The order will be delivered to the address specified on the original order request. In cases where a shipping address is not provided we will deliver the order to the address stored within the PayPal system.
Delivery
Goods will normally be despatched within 28 days of placing your order. The timescale is to allow GS Miniature Workshop the time to ensure that your item is made to your specification. Order will be shipped via first class Royal Mail services or in certain cases reputable national carrier. GS Miniature Workshop will not be held responsible for any delays incurred by any action taken by the Royal Mail, carrier services or any of their employees.
Delays in production may occur with items listed as “made to order” if there is a delay GS Miniature Workshop will endeavour to inform you at the earliest opportunity, as with any delays on orders. GS Miniature Workshop will advise you via email.
Each order is packed with care and with every intention for the item to arrive to you safely and in tacked. Please note we cannot accept any liability for the manhandling of the postal service or any damage occurred by the postal service during handling or inspection by customs and excise authorities.
Cancellations and Returns
As a consumer, you have the right to cancel an order within seven working days after the date the order has been confirmed. Should you need to cancel the order during this period you should advise GS Miniature Workshop in writing by email to gsminipaint@hotmail.com
A reason for cancellation is not needed, Though a brief explanation will be appreciated to help us improve the service we offer.
Returns will be accepted on items that are defective. If an item is received defective, GS Miniature Workshop must be informed via email gsminipaint@hotmail.co.uk with 48hrs of the goods being received. Photographic evidence of the defective items will help us to improve our service. We will endeavour to have replacements dispatched as soon as they are available. This is due to GS Miniature Workshop products being made by hand and to order.
If an order is returned due to incorrect shipping information being supplied, we reserve the right to redeem any additional shipping charges for the order to be re-dispatched, GS Miniature Workshop will not be held responsible for any lost packages due to incorrect shipping addresses being provided on the order. If the order is returned due to an error made by GS Miniature Workshop, the order will be re-dispatched and an email informing you of the delay will be sent with sincere apologies.
This cancellation policy does not affect your legal rights if the goods are faulty or damaged.
Faulty or Damaged Goods
If an item is received faulty or damaged GS Miniature Worked must be informed via email of the fault with photographic evidence within 48hrs of receipt of the order. This will ensure that GS Miniature Workshop can resolve the fault as quickly as possible and have a replacement order shipped, without the need of the order being sent back for inspection. Should photographic evidence not be provided GS Miniature Workshop will request that the item is returned for inspection, before a replacement order is shipped.
VAT
We do not charge VAT on orders. The prices shown on the website including the price list is the total price of the order, including the relevant shipping costs of delivery.
Liability
The products sold on this website are designed for and primarily intended for 'wargaming' use and as such GS Miniature Workshop cannot warrant their use for any other purpose.
Each model is individually hand made to the highest possible standard. Please note, these models are not advertised as perfect, due to the delicate nature in which they are made, individually by hand, a minimal level of minor touching up may be needed. These handmade items can be brittle and delicate, due to the detail of the models; therefore, GS Miniature Workshop cannot guarantee that all thin or small parts will remain in place.
While GS Miniature Workshop are happy to provide advice about our models, it is your responsibility and advise that you are totally happy and satisfied that the item/s you are ordering is/are suitable for your needs.
Website Disclaimer
This disclaimer details our obligations to you regarding our website. Using the website implies that you accept the terms of this disclaimer.
Use of Website - You are permitted to use the website for your own purposes and to print and download material from the site provided you do not modify any content without our consent or re-publish in your own name.
Site Uptime - We take all reasonable steps to ensure this website is available 24 hours every day, however there are times when websites suffer downtime due to server and other technical issues beyond our control, therefore we will not be liable if this website is unavailable at any time.
Links to and from this website - Any links to third party websites located on this website are provided for your convenience only. We have not reviewed these third party websites and have no responsibility for such third party websites or their content.